customer data that is not of interest to agents, companiescan use dedicated tools to selectively remove personal data from customerconversations. Get better visibility into data access To guarantee theprotection of customer confidentiality, companies must be able to verify thecorrect application of its policy in this area. Maintaining a record of dataaccess is essential to demonstrate compliance with certain data protection andprivacy laws. Access logs provide this capability by presenting businesses with
a detailed record of access, including which agents searchedand viewed CX data, and when and where they viewed it. They can help businessesidentify suspicious behavior, such as repeated searches for sensitiveinformation, such as payment card details. Businesses can use access logs toproactively Chinese Malaysia Phone Number List enforce data privacy and protection. By reviewing access logs tosee what data CX agents regularly need to do their jobs effectively, businessescan separate the wheat from the chaff. They then simply need to update dataretention and access policies accordingly. 11 ways to use can improve the employee experience by upskillingagents, eliminating repetitive tasks, and more. Our guide on AI for theemployee experience
explains everything. By Hannah Wren, Zendesk Editorial StaffLast updated November 28, 2023 Woman checking her phone while walking What isAI for employee experience? Putting AI at the service of the employeeexperience means taking advantage of artificial intelligence technology toimprove all aspects of the employee journey, for example their integration,performance management, development, Support from internal service teams andaccess to information as part of their daily tasks. The key to business successlies in creating an environment that fosters an exceptional employee experience(EX) . When employees are happy, customers receive better service, whichimproves their satisfaction (CSAT) and ultimately the company's bottom line.But
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發表於 2024-3-7 13:53:46